The Cinnamon Coach - The EI Organisation
The Cinnamon Coach - . . . because every life deserves a little spice!

DEVELOPING AN EMOTIONALLY INTELLIGENT ORGANISATION

(Course Outline)

 
“Organisations need emotionally intelligent managers
who will help to develop the competencies and commitment
to work together in the new knowledge economy”.
Pat R Fritts
                                                                                                                     
The first half of this one-day course introduces participants to the concept of Emotional Intelligence and how it impacts on both our professional and personal lives.  We talk about how to assess and develop our own EI and how manage our own emotions and about relationship management   The second half of the day focuses on the development of the Emotionally Intelligent Organisation by means of Emotion Coaching for individuals and gives some pointers on developing an EI based training programme to run through the entire organisation.  

By the end of this course participants will:


  • Understand what Emotional Intelligence is and what it means to us in life and business.

  • Discover the 5 steps to EI.

  • Find out how to assess and improve their own emotional awareness.

  •  Identify ways in which EI can be used to better manage and coach others.

  •  Learn how to transform their business into an Emotionally Intelligent Organisation.   

Included in this workshop is a manual for each delegate containing reference and supplementary material and a personalised Certificate of Completion for CPD purposes.

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Introduction

Session One

  • What is Emotional Intelligence?

◦      Brief History
◦      Difference between IQ and EI
◦      Definitions of EI  

  • What are the advantages of identifying, enhancing and using EI?

◦      Health Benefits
◦      Relationship benefits
◦      Coping with Change
◦      Coaching others
◦      Leadership skills  

  • 5 steps to EI

        Becoming self-aware
      Emotion Management
      Self motivation
      Relationship management
      Passing it on – coaching others
 
Session Two

  • Relationship management

What makes an effective relationship?
How we communicate.
Understanding the link between your perception of an event and your         response.
Work/life balance
Worry/stress busting techniques
Identifying different types of relationships
Why do relationships sometimes fail?
Dealing with difficult people   

Session Three

  • Passing it on and putting it into practice
  
Why should you?
How do you?
What are the benefits?  

Session Four

  • Becoming an Emotionally Intelligent Leader

How emotionally intelligent a leader are you? (quiz in Manual and sent to participants beforehand)
What capabilities should an emotionally intelligent leader have?
How does an emotionally intelligent leader behave?
When to lead – and when to step back.
Knowing your strengths and weaknesses
Assessing your workplace and colleagues
Influencing with integrity

  • Developing an Emotionally Intelligent Organisation

What are the benefits of an Emotionally Intelligent Organisation?
What do you need? (Internal and external resources)
Where do you start?   
How will you evaluate?     
The role of the ‘Emotion Coach’     
Using EI as a change management strategy (4 step model)   

  • Continuing the journey 

The Boston EI questionnaire for later use (in Manual)
Bibliography and links (in Manual)  

  • Wrap up, feedback and summary